20 years with West Mercia

Warley Carriers Ltd are a transport/distribution/logistics company specialising in freight movements to and from Ireland.Warley Carrier

Forklift trucks are an essential part of our operation and it’s vitally important that we have the right type of relationship with a good reliable fork lift provider that we can be confident will be available to help us as and when needed.

Some 20 years ago we contacted West Mercia to help us through a difficult time we were having with our previous supplier who had let us down yet again. Their response to our call for help was to send an engineer round within an hour and our truck was back working in a very short time. 

This was the start of an excellent relationship that we have benefited from ever since. 

We have a maintenance service contract with West Mercia for all of our trucks and they work with us every time a truck is due a service by asking when would be the best time during the day for an engineer to attend. 

This arrangement works extremely well for us as we have quite periods during the day when if a truck is needed for service it has minimum impact on our operations to have a truck serviced.

Another great benefit for us is that West Mercia are, like ourselves, a family owned business and are always available when we need help and cooperation. Recently we decided to change four of our older trucks for new ones and Mark Pugh ( Sales Director ) came to visit us on several occasions during which we discussed the best trucks for our operation and also we thought about having cab’s fitted for the first time as a lot of our work is outside. 

Mark was a great help and we took his advice on both trucks and cabs and since delivery our drivers have been very impressed and love them. 

The new trucks arrived ahead of schedule which was great but again we had to plan when the vehicle delivering the trucks arrived so as to minimise disruption. This was expertly done by Glenn Draper (Service Manager). He organised the delivery to be here at the time that was best for us and the transporter arrived on time. Glenn then commissioned the trucks on site and we put them into service immediately. Our old trucks where then loaded back onto the transporter and taken off site with the whole operation taking no longer than an hour or so. Well done Glenn!


Gerry Kibble, Managing Director of Warley Carriers (pictured with Mark Pugh and Glenn Draper from West Mercia)


A Crafty Forklift Required

Riverside Woodcraft are a local expanding, family business who specialise in bird tables, wildlife houses, garden benches, to name but a few..Riverside Woodcraft

Managing Director and Owner of Riverside Woodcraft Ricky Leedham and his son, Christopher enquired to Dave Pugh at West Mercia because their current truck was not helping with their expansion, they wanted a larger capacity truck, and also a truck that shows their own customers that they are expanding as a fantastic local family business.

After the Purchase of the Fully Re-furbished Doosan G25 machine. Ricky commented

The Doosan used forklift truck looks like a brand new bit of kit, one of our suppliers also thought it is was brand new. Most importantly the service from West Mercia, from opening up on a Saturday for us due to our hectic schedule was second to none, Dave Pugh saw our needs and has supplied is with what is a fantastic bit of kit, we look forward to using this truck for many years to come, my Son, Chris is particularly delighted that West Mercia have fitted a cab on the truck, he will now be keeping try in the English weather!! 

Dave Pugh commented It was brilliant to help a local expanding family business similar to ourselves, Ricky and Chris are the sort of customers we crave, a great local business who are enthusiastic in what they do, as well as the product we are selling./strong>

Ricky Leedham, Managing Director of Riverside Woodcraft (pictured with David Pugh from West Mercia and in the driving seat son Chris)


Moving up to West Mercia

middleton moversMiddleton-Moving specialises in business and home-owners relocation. They have more than 30 years experience in removals. A professional and caring business looking after your equipment.

Being a new company, Dave Middleton, Owner of Middleton moving needed a fork lift to help in his own storage warehouse. Having driven past West Mercia’s depot in Oldbury, he decided to drop in and speak to David Pugh, Sales Executive at West Mercia.  Having been impressed with West Mercia’s image, Dave arranged to go back over to West Mercia the next day to view some potential LPG truck options with David Pugh.  A deal was done on a Daewoo G25E, and West Mercia agreed to refurbish the truck further, and also give Middleton moving a truck for free while the refurb was completed. 

Dave Middleton Said: “I really was impressed by West Mercia, they had hundreds of fork trucks to choose from at their depot, and could not do enough to help.  I was delighted about the offer of a free truck while ours was finished, and it was well worth the wait!  I would not at all hesitate to recommend West Mercia to anyone, I already have passed David’s business card to companies that I deal with.  Absolutely First Class Service.’


West Mercia Spring to Action

jones springJones Springs began in 1947, now one of the UK’s leading manufacturers of Leaf springs ranging from anything from a horse carriage to an 8 wheel lorry. Jones Springs supply multi-leaf spring and parabolic springs nationwide in any quantity.

To help with their operation Carl Jones has two aging fork trucks that were letting them down.  Having been impressed with West Mercia’s website, he enquired through to West Mercia.  David Pugh, Sales Executive of West Mercia arranged to meet Carl, and went through some options.  He recommended looking at two brand new trucks on Contract Hire.  The reasons being the existing trucks were costing Jones Springs every month, and brand new trucks have far more reliability and also are extremely cost effective over a hire contract.  Carl says “I have been hugely impressed with the service from West Mercia right from the first point of contact, the two trucks we have in have given the employees a major boost, we no longer have breakdowns weekly which has improved our productivity and reliability to our own customers, we can run our cash flow more accurately, and we have two fantastic fork lift trucks in our work place to use for many years to come.”


West Mercia show competition a clean pair of heels

Janitorial Direct ForkliftFormed in 1991, Janitorial Direct supply over 4,000 products to a wide variety of business and domestic customers, from work wear, wash room, medical and cleaning supplies. The company promotes integrity and honesty in its dealings with its customers. This promotes a solid partnership between supplier and customer.

“The Right Product at the Right Time at the Right Price” was, and still is, the company's philosophy.

During the expansion in which they now turn over just short of £2 Million, Janitorial Direct Ltd were looking to replace an aged Bendi Fork Truck which was costing money on substantial repairs, with a newer model truck. Julian, MD at Janitorial, called in fellow family business West Mercia Fork Trucks for a discussion.

Julian and Sam Gaze, Directors at Janitorial Direct spoke with David Pugh at West Mercia, and were hugely impressed with the options put forward, they promptly agreed to Purchase a fully re-furbished Bendi fork lift.

Julian says “from day one I was really impressed with West Mercia’s attitude and professionalism, having a delay on the truck was also not a problem as we had one in free of charge in the meantime. We are absolutely delighted with the new truck.”

A Reputation Built On Service - A family owned Forklift Truck Company established 45 years...

Selling New and Used fork Trucks in the UK from Forklift Service Depots in Birmingham, Coventry and Telford servicing Cheshire, East and West Midlands, Warwickshire, Leicestershire, Oxfordshire, Shropshire and Stafforshire where we also offer Forklift Short and Long term Forklift Truck Hire

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