SERVICE AND REPAIR

Reduce running costs and keep downtime to a minimum

A SERVICE PLAN TO MEET YOUR NEEDS
For many of our customers’ fork truck failure is not only disruptive to the logistics operation but it can also be extremely costly. At West Mercia we appreciate the importance of reliability so, over the years, we have invested more and more time and resources to ensure we understand the type of service each of our customers need. As a result, we have developed a portfolio of service products that covers just about every eventuality, from a comprehensive breakdown service, to computer monitored, planned preventative maintenance programmes.

TODAY'S TECHNOLOGY COMBINED WITH TRADITIONAL ENGINEERING EXPERTISE
We understand the quality of our service will only be as good as the quality of our service engineers. We believe we have just about the best team in the business and by continuing to invest more into training and development we are sure we will continue to offer our customers the level of engineering expertise they should quite rightly expect. After all, we have built our reputation on service. In the field, each of our engineers is fully equipped with a mobile workshop with diagnostics and communications facilities linked into our IT centre at head office. This means they can check out a truck’s service history on site and normally resolve the problem on the spot.

COST ANAYLSIS AND MANAGEMENT REPORTING
On the basis that prevention is better than cure, our range of preventative maintenance programmes is designed to keep your running costs to a minimum. Schedules are monitored and controlled through our IT centre, enabling us to anticipate and resolve many problems before they occur. In addition we also provide our customers with a series of diagnostic and operational reports. These can be called off on a monthly, weekly or even daily basis to suit your business – keeping you informed and in control.

To find out more about our range of preventative maintenance products call us today on your local Service Helpline.